Frequently Asked Questions

Making a Reservation

How do I reserve my room?

Our reservation process is very simple. Select or enter the desired dates of arrival and departure, and enter the number of guests. Click the Search Available Rooms.

After room types and rates are returned to your screen, you will be able to choose the rate you desire by reading the room information in the center of the screen, then clicking on the Book Now button on the right side of the screen.

After you have selected your desired room type, you will be taken to a "Secure Reservation Request" form. Then you will need to review the "Reservation Information" and fill in the blanks on the "Guest Information" section. Be sure your name and email address are spelled correctly.

After you fill out all of the needed information, press the "Book" button.

If further correspondence is necessary prior to confirming the reservation, a Customer Care agent will reply back to you with an email within 24 -48 hours.

Is it safe to use my credit card?

Yes. We take this matter very seriously. To ensure your security , we utilizes a secure commerce server, which encrypts the credit card number and encodes it into a non-usable form. We do not keep or store your credit card information after your transaction is complete. This removes any risk of data or identity theft. .

What credit card types are accepted for guarantee/deposit?

The card types accepted for guarantee/deposit will be listed in the Info section of the hotel description.

My credit card number is correct, but the hotel is not accepting it. Why?

Can I specify where I would like my room to be located (preferred floor, next to pool, etc.)?

If special requests are accepted by the lodging, a section will appear on the Reservation Form to insert such requests and submit them to the hotel. The hotel staff will do their best to accommodate special requests. We cannot guarantee that your requests will be granted because they are subject to availability.

Is the room rate per person or per night?

All rates displayed are nightly, and based on double occupancy per room unless otherwise specified. Carefully review the room descriptions and rate rules to ensure the room you select can accommodate your entire party. Any extra adults or children above the rooms listed occupancy may be subject to additional charges at the property's discretion. Some rates may require special identification. Our booking fee, taxes, and other surcharges imposed by the hotel are not included.

What about the special discounts?

We do offer very often "Special Internet Rates" to our users. These rates offer substantial savings. Check out |Facebook page or any other social media for special offers

Confirming a Reservation

What Happens when I make a reservation?

Reservation requests will result in a new screen showing an Itinerary Number, which should be kept and used with any future correspondence with our hotel. You may also be quoted a Confirmation Number. Additionally, all reservations will be followed up within 1 to 30minutes with an email using the same Itinerary Number and, if available, a Confirmation Number. How long will it take to respond to my reservation request? All reservation requests will result in a new screen showing an Itinerary Number, which should be kept and used with any future correspondence with us. Additionally, all reservations will be followed up with an email 1 to 30minutes using the same Itinerary Number with the status of your reservation.

How do I check on my request for lodging?

You may view your reservation using the "My Reservation" link. Always feel free to contact us with any inquiries regarding your request. For fastest service, please include your "Booking Number" which you will receive after you submit your booking. I don't have long to wait for a confirmation. What can I do? Typically, most reservations are made in real time and your confirmation should only take a few seconds. You will be notified of the status of your reservation within 1 to 30minutes. However, there can be delays. In such cases, you will receive an email from us without a confirmation number. When we receive the confirmation number, it will be emailed to you. If there is a special request or rate change associated with your reservation, the request will be sent to a Customer Care agent for processing. When will my reservation be at the hotel?

Special Internet Rates:

Your name will not appear at the hotel until 72 hours before your arrival date. Rest assured the room is booked; however, we do not know that you will be the person staying in it.

"Additional Rates":

It takes maximum of 24 hours before your reservation details reach our lodging's computer system. Rest assured the room is booked; however, we simply have not entered your details into our system yet.

Once I have made my reservation, will I receive any written confirmation from the hotel?

No. The email confirmation you receive from us is all you will need. It displays your Itinerary Number, , the rate, confirmation number, and our cancellation policy.

Canceling a Reservation

What is the cancellation policy on my reservation?

When you are completing the Secure Lodging Reservation Form, the Cancellation Policy will be provided or there will be a link to read the cancellation policy. You can also view our web siye information page to find the cancellation policy. These policies will vary from rate to rate, so you must read each one carefully. In general, if you cancel before the deadline, generally you will not be charged a penalty by us. Canceling after the stated period will result in a cancellation penalty fee. Some reservations are non-refundable and cannot be cancelled after booking. If the cancellation is outside of the time allotted, you may be charged for one night's stay including tax recovery charges and service fees. Please read the specific cancellation policy provided on the site and in any emails regarding your reservation.

How do I cancel a reservation?

Use the "My Reservation" link provided on the bottom of every page or simple mail us with details.


What type of customer service is offered?

After submitting your reservation request, you will be provided with an email address to use to make inquires about your request. Our qualified and friendly agents are available 24-hours a day, 7 days a week, 365 days a year (including holidays) to answer your questions.

All you have to do is ask.

Is there a hotel shuttle service to/from the airport?

We offer shuttle service to and from the airport. There may be a charge for this service. Email us for more info.

Is parking available? Free parking? Long-term parking?

We offer free parking to our guests. Long-term parking is offered at the discretion of the property. What if there will be more than two adults in the room? We allow additional guests to stay in the rooms at a charge (usually between 25% to 35% above room rate). However we have a limit on how many people can stay in a room. Check our Web site

Our children will be with us... do they stay free?

Children under 12 years of age stay for free in their parent's room using the existing bedding. The age requirement differs depending on the specific rates policy.

Are rollaway beds/cribs available?

We do offer rollaway beds and cribs (typically at a charge). We have restrictions on what room types will allow rollaway beds.

What are the directions to the hotel?

The location information of the hotel is listed on our web site. This can identify the distance from the hotel to certain landmarks or the airport.